Episode 99
How Disney's Secrets Can Elevate Your Business
with Vance Morris
About This Podcast Episode:
Disney is known for unforgettable customer experiences, but what if you could bring that same magic into your own business? Vance Morris, a former Disney leader turned entrepreneur, shares how the company’s systems, attention to detail, and customer-first mindset can help small businesses stand out. He explains how to create a consistent experience, build strong customer relationships, and turn everyday interactions into something memorable.
We also talk about the power of systems, the role of storytelling in marketing, and simple ways to wow customers without breaking the bank. If you want practical, straightforward strategies for improving customer experience, this episode has plenty of ideas to put into action.
In This Episode, We’ll Cover:
- 1:42 Lessons from Disney’s Customer Experience
- 3:06 The Power of Systems in Business
- 4:51 Small Details That Make a Big Impact
- 12:34 Mapping the Customer Journey
- 14:36 Branding That Stands Out
- 20:32 The “Only” Strategy in Marketing
- 26:08 Using Storytelling to Connect With Customers
- 36:22 Cost-effective Strategies
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